Accessibility for Ontarians with Disabilities Act (AODA)
Our accessibility policy is written in accordance with Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005.
This regulation applies accessibility standards for customer service to companies like ours, which provide goods and services to the public or other third parties.
At a glance, our accessibility plan includes:
- Training with assistive devices
- Communicating considerately with people with disabilities
- Welcoming service animals whenever possible
- Admission to our premises for support persons
- Promptly notifying customers of temporary disruptions
- Training staff to provide goods and services to people with disabilities
- Providing customers with a readily available feedback process
